Damaged Merchandise:
If you receive damaged merchandise, no worries,
we will do everything we can to make the replacement
process quick and easy. Be sure to notify both the
shipping carrier and Faulknerworks within 24-48
hours of delivery. Please keep all packing materials,
photographs if possible, and ask the carrier to
note the damage on the delivery receipt.
Returns & Order Cancellation:
All sales are final. No Returns unless Authorized.
We do not offer any returns unless the product is
defective. Please contact customer service at (209) 366-3871
for a return authorization number and information
regarding your return. Please help us by including
the packing slip and by indicating the reason for
your return on the back of the packing slip.
Order cancellations require 50%
of the cancelled item non refundable due to the
fixtures are custom made per order.
Customer Service:
Customer service is available Monday - Friday 8am
- 5pm PST.
(209) 366-3871
leoiv@faulknerworks.com
Installations:
For any installation, proper tools, equipment, and
a licensed electrical contractor must be utilized.”
Faulknerworks can assume no liability
for the suitability of the surface to support the
fixture. These fixtures are handmade of heavy gauge
steel. Their weight is substantial and must be attached
per instructions into solid support. Consult a qualified
professional for contractor assistance with the
installation of any of our pieces. Provide backing
capable of supporting 1000lbs. at fixture location.
Consult a structural engineer to insure structural
members are capable of supporting the described
1000lb. load. Attachment directly into structural
members: Provide (4) 1/2" diameter. Lag bolts
with minimum 3 1/2" penetration into structural
member. Provide member size ( depth and width) adequate
to accept attachment. Attachment elsewhere:
For structural members at 24" o.c. max. (roof
rafters or floor joists): Provide 4x8 minimum blocking
between members with minimum (3) 3/8" diameter.
lag bolts with penetration thru structural member
4" minimum into backing.
For structural member spacing greater than 24"o.c.
consult a structural engineer.
NOTE: Death or serious
injury can result if a fixture falls from its installation
and strikes a person.
Faulknerworks Product Warranty
ONE YEAR Faulknerworks Corporation will
repair or replace products if it is defective due
to faulty materials or workmanship. This does not
cover the glass or mica portions of this product,
nor does it cover damages caused through abuse,
improper installation, surges in electric current,
or the acts of third parties.
This warranty does not cover the
cost of removing and/or reinstalling the product.
If a warranty claim is made in year
one, simply call Faulknerworks Corporation and acquire
an RA#, return the product with the original sales
receipt and RA# with freight prepaid to Faulknerworks
Corporation. Faulknerworks Corporation, at its option,
shall make repairs, replacements or refund the purchase
price.
Please pack product correctly to
eliminate shipping damage. |